Frequently Asked Questions

Everything you need to know about shopping with Japan Plaza UK

Are your products authentic and imported from Japan?

Yes, all our products are 100% authentic. We source directly from reputable manufacturers and distributors in Japan to ensure you receive genuine high-quality goods.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer an express delivery option which usually arrives within 1-2 business days after dispatch.

Will I have to pay import duties or customs fees?

No, because we ship directly from our UK-based warehouse, all prices include import duties. You will not face any hidden customs charges upon delivery.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Do you provide tracking information for orders?

Absolutely. Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.