Returns & Exchanges

At JAPAN PLAZA UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for return to receive your unique Return Authorization code.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location or local post office.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing